To get the most O SPA London experience you need to feel relaxed and calm.
However, if you’ve never been to a spa the unknown can Make you feel anxious so the following questions
and answers will help you get the most out of your time with us:
When do I book my treatments?
Booking is easy - You can book at anytime through a variety of mediums, on line, on the phone, in spa or
request a call back by email or phone via our website, peak hours are often late afternoons and weekends,
especially Saturdays, so book as far in advance as possible in order to ensure getting the particular
time, day, and therapist you want. It's easiest to accommodate you during off-peak hours, which are often
in the mornings and mid-week. If you have a gift certificate or special offer, it’s a good idea to mention
it so that the spa can advise you of any policy that may affect its use.
Can I choose my therapist?
If you want to have a therapist that you had on a prior visit, you may request that person.
Should I arrive earlier than my treatment time?
Arrive early! We need to welcome you to our Spa and allow your Guest Journey experience to begin with
refreshments and if you are booking signature body treatments then you have the option of choosing the
oils to be used in your treatment and if you are a first time guest, we require you fill out a
consultation form so we are aware of any pre existing conditions or contra indications your therapist
needs to be aware of and that you consent to the treatment taking place. If you’re late, your treatment
time will need to be shortened since the treatment room (and therapist) is generally booked after your
session. After a treatment, it's customary to vacate the room shortly after however we will do our
utmost to ensure that your treatment time is maximized wherever possible so you have the best possible
experience.
Do I need to fill in a questionnaire?
If this is your first visit you will be asked to complete a questionnaire to provide the spa with medical
and contact information. Any further visits we will just need your consent if any of the details have
changed since you completing the questionnaire.
Will I be shown around the spa?
On arrival you may ask for a tour or alternatively your therapist will show you prior to the treatment.
What happens if I need to cancel my appointment?
If you must cancel an appointment at a Town and City Spa, give the spa as much advance notice as possible.
At least 24 hours notice is required to avoid being charged. This gives us the best opportunity to enable
others to use the time allocation.
What should I wear?
Depending on if you are in business attire or if you are local most people in very casual attire-something
they can easily slip off. Either way we can accommodate quick treatments for those in a rush and can
provide robes where necessary or required.
Do I have to remove all jewellery?
If possible, leave your jewellery at home as you will not need it for your Spa visit. If you choose to
take them with you to your treatment, remember not to leave them behind.
Can I ask the therapist to adapt the treatment?
All aspects of treatment can usually be modified to your taste: amount of light, kind (or absence) of
music, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in
silence. If you want the therapist to go deeper or be gentler, let them know. Your therapist will explain
most of this at the start of the treatment but please let them know if any element you would like
changing as it is your experience. As part of some treatment protocols in some sites, your therapist will
ask your preference for the light therapy part of your treatment and music selections where appropriate.
Also, feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any
issues you may have.
If I have a medical condition should I mention it to anyone?
If you have any type of medical condition, be sure to mention it when you book an appointment.Certain
treatments may not be advisable for you. Also, before your treatment begins, let your therapist know of
any medical concerns.
Do I at any point have to remove all of my clothes in front of anyone?
It’s never required that you are unclothed in front of anyone. Our Therapists will leave the
treatment room while you get under the sheet on the massage table, and they keep you covered at all times
except for the area of the body they are massaging. They also leave the treatment room before you get up
from the treatment bed.
Should I eat before a treatment?
Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of
a treatment. Drink plenty of water before and afterward.
Can I use my mobile?
A visit to O SPA London is a tranquil, rebalancing and stress-reducing experience, therefore it is best to
leave your turned off before entering the spa, for your own comfort and the comfort of your guest.
Are children allowed?
During your time with us we want to concentrate on you. If you do need to bring children, please make sure
there is another person on hand to look after them, so that we can look after you.